FirsTier Bank takes your privacy and security seriously.

At FirsTier bank we are committed to protecting your privacy and security. We will never initiate a request for sensitive information via email (i.e. social security number, personal ID, Password, PIN or account number). We recommend that you do not share this personal information with anyone.
 

What information we disclose

We do not disclose any non-public personal information about our customers or former customers to anyone, except, as permitted by law, such as:

• At your request, or to complete our transactions, including sharing information with third parties we engage to help deliver our services to you.
• With credit bureaus and others who ask for credit references in accordance with customary business practices.
• Information that we disclose as a banking organization to service providers, processors, regulatory agencies, bank auditors and government requests, such as subpoenas.

Our security procedures

We have established procedures to restrict access to non-public personal information about you to those employees who need that information to provide products and services to you. Our employees are expected to comply with the banks' code of conduct as it relates to customer information and records.

We maintain procedural safeguards that meet standards to guard your non-public personal information.

We recognize that protecting children's identities and privacy online is important.

We are not responsible for the collection and use of information by companies or organizations not affiliated with the bank that may be linked to our website.

Accurate information

We will continually strive to maintain complete and accurate information about you and your accounts. If you become aware of any inaccurate information, please help us correct it by contacting the bank at (303) 926-9000. We will investigate your concerns and correct any inaccuracies.

We are committed to respect your privacy and protect the information you give to us. Your trust in FirsTier Bank and all of our employees is very important to us. We will protect your privacy and adhere to our policy of not sharing your personal information with non-affiliated third parties. We reserve the right to revise our privacy policy, however, we will notify you of any changes.

Online banking and online bill pay security

FirsTier’s online banking system uses 128-bit encryption – the most secure form of encryption available. Every transaction is protected by your personal login and password. You can rest assured that we have a very high stake in the level of security being used, and our systems are state of the art.

CUSTOMER IDENTIFICATION PROGRAM (CIP) 

In accordance with Section 326 of the USA PATRIOT Act, applicants for new accounts are requested to provide current picture identification that verifies identity including name, address and other identifying information.

In some cases, identification will be requested for current account holders if original documentation was not obtained with the opening of the account. In all cases, protection of our customers' identity and confidentiality is our pledge to you.

We proudly support all efforts to protect and maintain the security of our customer and our country.

 

What is “Phishing”?

 

Phishing is an activity that criminals use to gain sensitive consumer information by using recognizable and trustworthy names to convince consumers to give up their non-public personal information. Phishers often send mass emails indicating a need for the consumer to confirm some sensitive information or run the risk of losing access to a particular service. These emails will direct the consumer to a spoofed website set up to replicate a legitimate website the consumer may use in the course of normal day to day business. This website will request that the consumer confirm their personal information including: account numbers, passwords, screen names and financial details. This information will then be used to compromise the consumer’s financial accounts and steal money or commit identity theft.

 

Receiving a phishing email is a matter of chance and does not mean that your data at the impersonated institution has been compromised.

 

How can you protect yourself?

 

To avoid being caught in an online scam follow these easy steps:

 

• Do not reply to email or pop-up messages that ask for personal or financial information, and don’t click on any links contained in the message. Legitimate companies will never ask for this information via email. 
• Be cautious about opening any attachments or downloading files from any email you receive regardless of who sent it. 
• If a message asks for you to call a phone number to provide your information do not respond. Please call a phone number you have received on correspondence you know is legitimate like a monthly statement. 
• Use Anti- Virus and Anti-Spyware software on you computer and make sure all of your computers security patches are up to date. 
• Review credit card and bank statements promptly. If your statements are more then a few days late contact you bank to confirm your billing address and account balances. 

How to report a phishing attempt

 

If you receive an email you feel is suspicious forward it to the Federal Trade Commission email for deceptive spam, spam@uce.gov and to the organization impersonated in the email.

 

How to report if you have been a victim of a phishing scam

 

If you believe you have been scammed forward the suspicious email to the Federal Trade Commission email for deceptive spam, spam@uce.gov and to the organization impersonated in the email. File a complaint with the Federal Trade Commission and visit the FTC’s Website on identity Theft, www.ftc.gov/idtheft. Victims of phishing can become victims of identity theft.

 

Important

 

If you are a Firstier Bank customer and you have received a Phishing email please forward it to ecare@firstierbank.com and contact your closest FirsTier Branch.

 

If you feel you have been a victim of identity theft please contact your closest FirsTier Branch and visit the FTC website on Identity Theft, www.ftc.gov/id