Got questions? We've got answers.

Q: Who do I call if my Debit card is lost or stolen?

FirsTier Bank has a 24-hour After Hours Lost/Stolen Card Hotline in the event that your card is lost or stolen. Please call 1-866-546-8273 and have your name, the name and address of your bank and/or bank routing number available when calling.

Q: How secure is online banking and online bill pay?

A: FirsTier's online banking system uses 128-bit encryption – the most secure form of encryption available. Every transaction is protected by your personal login and password. You can rest assured that we have a very high stake in the level of security being used, and our systems are state of the art.

Q: How big is FirsTier bank?

A: We have eight full service branches and 1 Mortgage Division, as well as our Corporate Office in Broomfield, CO. To view our Locations.

Q: Who makes my loan decision?

A: FirsTier Bank has a loan policy and a loan committee depending on the size and type of loan. However, individuals experienced in the Colorado market make all of our loans decisions locally.

Q: How safe are my deposits?

A: FirsTier Bank deposits are fully insured in accordance with the maximum limits established by the Federal Deposit Insurance Corporation (FDIC). For additional information and specific terms and limitations, please visit the FDIC web site at www.fdic.gov or call at 1-800-934-3342.

Q: What do you offer that other banks don't? Why should I change banks?

A: FirsTier Bank offers all of the services and products that the big banks offer, but with a personalized level of customer service that the big banks just can't match. Individuals experienced in the Colorado market – allowing us a quick turnaround, make all of our loans decisions locally.

Q: Why does FirsTier Bank sound familiar?

A: The “new” FirsTier Bank opened in Louisville, Colorado in November, 2003.  But FirsTier Bank has been around since 1963, when Joel Wiens purchased his first bank in Kimball, Nebraska. Mr. Wiens had a vision of how a bank should be run, and he surrounded himself with a team of talented and experienced people to see that vision through.

Thirty years later, Joel and his son, Tim Wiens, opened their first bank in Colorado. In just nine years, the Wiens' had opened 17 full service locations throughout the Denver metro area with assets of nearly a billion dollars. The banks merged with Compass Bank in 2001.

But the Wiens' were not satisfied with the big bank attitude, and were drawn once again to serve their local community. By 2003, the Wiens' bought back their Nebraska bank branches, and the rebirth of FirsTier Bank in Colorado began. Today, the bank is owned primarily by Joel and Tim Wiens, with smaller interests offered to key management staff.

Q: Will FirsTier Bank merge with another big bank?

A: FirsTier is committed to building long term relationships with the customers in our community. We have no intention of merging or selling.

Did you know?

Do you have a question that's not covered here? Contact us at ecare@firstierbank.com and we'll answer your question directly, or call us at (303) 926-9000.